After you have agreed on the tour itinerary and pricing, we will send you an email to confirm and provide information on our payment policy. You can choose your preferred payment method and make payment to us according to the following regulations:

• With tour bookings, you do not need to pay total in advance, we just need 30% for deposit. The balance will be settled before your trip or upon arrival.
• With flight, hotel or train ticket bookings, we require 100% total payment in advance.

The balance will be settled before or upon arrival by cash, credit card or bank transfer. We accept major credit cards such as Visa, Master, JCB and Amex. If you pay by credit card, please add 3% of bank commission.

After receiving your deposit, our team will process your booking and send you the confirmation by email within 1 – 2 working days.

• More than 30 days prior to check-in: free of charge
• From 30 to 7 days prior to check-in: 10% of total rates
• From 6 to 3 days prior to check in: 50% of total rates.
• Less than 3 days prior to check-in: 100% of total rates.
• No-Show: 100% of total rates.
• Cancellation notice must be in written form and send to us via email. Refund will be processed between 5-7 business days.

In case of an unexpected situation/ bad weather causes an effect on your trip after commencement, we serve the right to change the itinerary of your booked tour for the safety of all clients in the group. If there are more than one solution, we will ask for your permission and agreement to do the next step. In such kind of cancellation, the refund of any payment on the un-used portion of transportation service, hotel service, car rental or tours will be given.

• The FOC rate for children under 5 years old is applicable for 1 (one) child sharing a cabin with 2 (two) adults. Only 1 (one) child under 5 years old traveling with two (2) adults is allowed for FOC per cabin.
• Children from 5-11 will pay extra charge 75% of adult rate.
• Children 12 and above must pay full fare as adult.