After you have agreed on the tour itinerary and pricing, we will send you an email to confirm and provide information on our payment policy. You can choose your preferred payment method and make payment to us according to the following regulations:

• With tour bookings, you do not need to pay total in advance, we just need 30% for deposit. The balance will be settled before your trip or upon arrival.
• With flight, hotel or train ticket bookings, we require 100% total payment in advance.

The balance will be settled before or upon arrival by cash, credit card or bank transfer. We accept major credit cards such as Visa, Master, JCB and Amex. If you pay by credit card, please add 3% of bank commission.

After receiving your deposit, our team will process your booking and send you the confirmation by email within 1 – 2 working days.

For almost of our tours, once tour is confirmed and fully paid but for one reason they cancel the tour, the following charges will apply in the event of cancellation prior to tour commencement:

• 30 days before arrival: No cancellation charge.
• 29 – 14 days before arrival: 10% of the tour cost is forfeited.
• 13 – 7 days before arrival: 40% of the tour cost is forfeited.
• 6 days before arrival: 100 % of the tour cost is forfeited.
• No show: 100% of the tour cost is forfeited.

Notes:

All cancellations must be in person or in writing and received by us

There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations.

For no show cases, there will be no refund.

In case of an unexpected situation/ bad weather causes an effect on your trip after commencement, we serve the right to change the itinerary of your booked tour for the safety of all clients in the group. If there are more than one solution, we will ask for your permission and agreement to do the next step. In such kind of cancellation, the refund of any payment on the un-used portion of transportation service, hotel service, car rental or tours will be given.

• Infant under 2-years-old free of charge land tour and 25% of airfare.
• Child under 12-years-old sharing room with adult without extra bed charge 50% of adult land tour and 75% of airfare.
• Child under 12-years-old sharing room with adult with bed charge 80% of adult land tour and 75% of airfare.
• Upon 12-years-old – 100% charge of tour cost.